1. Supply Chain & Distribution Integrity Hunoir Pharmaceuticals engineers targeted therapeutics utilizing strict WHO-GMP manufacturing standards. To maintain pharmacological efficacy and public safety, all product movements—including returns—are subjected to rigorous quality assurance protocols to ensure environmental and temperature-controlled integrity is never compromised.

2. The 14-Day Authorized Return Window Hunoir Pharmaceuticals facilitates the return of eligible commercial orders within 14 days of the official delivery or invoice date. This policy applies to authorized distributors, partner pharmacies, and registered healthcare institutions. To initiate a return within this 14-day window, a formal Return Authorization must be requested and approved by our commercial operations team.

3. Eligibility & Compliance Criteria To protect patient safety and prevent compromised therapeutics from re-entering the supply chain, returns will only be accepted if the following strict conditions are met:

• Sealed & Untampered: The product remains unopened, in its original primary and secondary packaging, with all factory safety seals fully intact.

• Storage Compliance: There is no evidence of exposure to adverse environmental conditions (e.g., extreme heat, moisture) that violate the storage protocols outlined on the product packaging.

• Timeframe: The return request is formally logged within the 14-day window.

• Exclusions: Partially used formulations, dispensed prescriptions, or products damaged due to improper handling post-delivery are strictly ineligible for return or credit.

4. Reporting a Quality Defect If a healthcare facility or distributor identifies a potential manufacturing or batch defect (independent of a standard commercial return), the product must be immediately quarantined. Please contact our Quality Assurance division at qa@hunoirpharma.com with the product name, exact batch/lot number, and a detailed description of the integrity issue for immediate escalation.

5. Corporate Directory & Return Initiation To initiate a 14-day return or for general corporate inquiries, please direct communications to the appropriate departmental channels:

• Commercial Returns & Supply Chain: returns@hunoirpharma.com

• Corporate HQ & General Inquiries: info@hunoirpharma.com

• Medical Affairs & Clinical Data: medical@hunoirpharma.com

• Pharmacovigilance (Safety): safety@hunoirpharma.com